Refund and Returns Policy for BETTOPIX – Premium Wine Collection

Effective Date: December 18, 2024

At BETTOPIX, we are committed to providing our customers with the highest quality products and services. We understand that sometimes things don’t go as planned, and we want to ensure that you have a clear understanding of our refund and return policies. Below, you will find the detailed guidelines for returns and refunds related to our premium wine collection.

For any questions or concerns regarding our refund and return policy, feel free to contact us:

  • Hotline: (409) 769-8655
  • Email: contact@bettopix.com
  • Website: bettopix.com
  • Address: 1060 Strickland St, Vidor, Texas, USA

1. Return Policy

Due to the nature of the products we sell, which are alcoholic beverages, BETTOPIX generally does not accept returns. However, we understand that mistakes can happen, and we want to ensure that your experience with us is satisfactory. Therefore, we offer returns in the following cases:

  • Damaged or Defective Products: If your order arrives damaged, broken, or defective, please contact us within 48 hours of receiving the product. You must provide a photo of the damaged item along with your order number to process a return or replacement.
  • Wrong Item Received: If you receive the wrong product (for example, a different wine than what you ordered), please contact us immediately, and we will arrange for a return or replacement.

2. Refund Policy

In the case of an approved return, you will receive a refund to the original payment method. Please note the following terms for refunds:

  • Refunds will be processed within 7-10 business days after we receive the returned product and confirm its condition.
  • If the return is due to a damaged, defective, or incorrect product, you will receive a full refund, including any shipping costs.
  • If the return is not due to an error on our part (for example, if you change your mind or decide you no longer want the product), we are unable to offer a refund.

3. Shipping Costs for Returns

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs. In these cases, we will provide you with a prepaid return shipping label.
If the return is for any other reason (such as buyer’s remorse), you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return is safely received.

4. Exchanges

At BETTOPIX, we do not typically offer exchanges due to the nature of our products. If you receive a damaged, defective, or incorrect item, we will send you a replacement product, but exchanges are only processed in these specific cases.

5. Non-Returnable Items

Please note that we cannot accept returns or provide refunds for the following:

  • Products that have been opened or used
  • Products that have been tampered with or altered in any way
  • Any items that do not meet the return criteria outlined above

6. How to Initiate a Return or Refund

To initiate a return or refund request, please follow these steps:

  1. Contact Us: Reach out to us via email at contact@bettopix.com or call our hotline at (409) 769-8655 within 48 hours of receiving your order. Include your order number and describe the issue with your product.
  2. Return Authorization: Once we receive your request, we will review the details and provide you with instructions on how to proceed with the return or refund process.
  3. Return the Product: If approved, return the product according to the instructions provided by our customer service team. Ensure the item is securely packaged and includes all original packaging if applicable.

7. Damaged or Defective Products

If you receive a product that is damaged or defective, please do not hesitate to contact us immediately. We will provide you with instructions on how to return the damaged product, and once we receive the product, we will issue a full refund or send a replacement, depending on your preference.

8. Customer Support

Our customer service team is here to help! If you have any questions about our refund and returns policy or need assistance with a return or refund, please do not hesitate to reach out to us.

  • Hotline: (409) 769-8655
  • Email: contact@bettopix.com
  • Website: bettopix.com
  • Address: 1060 Strickland St, Vidor, Texas, USA

9. Changes to the Refund and Returns Policy

BETTOPIX reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy. We recommend reviewing this policy periodically to stay informed about our return and refund procedures.

Thank you for shopping at BETTOPIX! We are committed to providing you with the highest-quality products and customer service. If you have any concerns or need assistance, don’t hesitate to reach out to our support team.